Customer Relations Manager

We are currently recruiting for an Customer Relations Manager. 

Sanders Senior Living are a leading healthcare provider of residential and dementia care homes, led by a passionate team seeking to provide the highest standards of care and happiness for our residents.  We are expanding our portfolio of homes through luxury new build developments.

We have an exciting opportunity to join our sales and marketing team. 


  • To ensure that a key marketing strategy is devised and implemented based on the individual service and geography.
  • To ensure that the experience of self-funding clients is of the highest quality and seamless move-ins are achieved on date.
  • To ensure that a formal monthly review occurs of all residents and records maintained by the Admissions Manager.  Formal survey to be completed.
  • To ensure that each relative is given a review card for completion within two weeks of their loved ones admission.
  • To take overall responsibility for the sale of self funding beds.
  • To ensure that staff are carrying out their duties in conjunction with the Home Manager in line with the self funding residents.
  • To lead on regular key marketing events within the service.
  • To ensure that a detailed tracker and database is maintained and shared weekly.
  • To plan and facilitate regular staff meetings: focusing on the marketing of the service/s.
  • To comply with all job related policies, procedures, regulations and rules including health, safety and welfare of the service user, staff and colleagues.
  • To ensure revenue and staff costs are maintained as set out by Senior Management.
  • To ensure that areas of responsibility are maintained and to delegate duties to staff ensuring implementation.
  • To notify and discuss with the Home Manager, Human Resources Department and Regional Care Director all instances of disciplinary issues that may arise.
  • To ensure that all associated administration duties are carried out effectively, efficiently and in a timely manner.
  • To record and account for all petty cash expenditure.
  • It is the individual and collective responsibility of every member of staff to ensure adherence to the company’s equal opportunities policies. Racial, sexual or any other harassment or bullying will not be tolerated.
  • It is the responsibility of every member of staff to ensure compliance with health and safety at work legislation.
  • It is the responsibility of every member of staff to protect themselves and others against an infection risk. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to the manager. All staff undertaking patient care activities should attend infection control training and updates as required by this organisation.
  • It is the personal responsibility of all staff to act in accordance with Health and Social Care Act 2008 and Safeguarding of Vulnerable Adults (Sova).

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